Privacy Policy
West Virginia, USA

Your privacy is very important to us. This Privacy Policy discloses how Fresh Ideas, Inc. share personal information gathered about you, in conformance with the applicable law. All personal information is collected in a fair and non-intrusive manner, with your voluntary consent. Personal Information is not accessible to anyone outside the specific function for which it is collected. Fresh Ideas, Inc. respects the privacy of employees and job applicants, franchisees, development agents, Subway® customers and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protection and management of personal information that you provide to us. This Privacy Policy will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.

In an effort to comply with the law, and our commitment to protect your personal information, we provide the following, which discloses our policies.

What type of information do we collect?

Personal Information is any information concerning the personal or material circumstances of an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Personal Information shall include but is not limited to: identifying information such as name, home address, home telephone number, e-mail address, Social Security number, financial information and employment-related information such as may be found on resumes, applications, background verification information, or in employment references. We will not collect sensitive Personal Information, except to comply with Affirmative Action data requirements. Sensitive Personal Information can include but is not limited to: information pertaining to gender, disabilities and veteran status.

Cookies - Internet Users

In addition to Personal Information, we use data collection devices such as "cookies" on certain web pages to help analyze our web page flow and measure promotional effectiveness. Cookies are pieces of information a website sends to an individual's hard drive while they are viewing the website. Cookies allow the website to remember important information that will make your visit to the site more useful. We use cookies to help improve your future visits. If you do not wish to receive a cookie or if you wish to set your browser to warn you each time a cookie is being sent, or if you wish to turn off all cookies, use the options on your browser to assist you. The "Help" option on your browser may assist you in changing your cookie preferences. Please note that by turning cookies off, you will not have access to many features available on our website.

Children and Data Collection

We care about the safety of children. We won't knowingly allow anyone under 13 to provide us any personally identifying information. Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet.

Our Use of Your Information

We use your Personal Information to facilitate the services you request. We have tailored our Privacy Policy to adequately inform you of the use of your Personal Information.

Collection and Use of Employee Personal Information

Fresh Ideas, Inc. also collects Personal Information from its employees and applicants (human resource data) in connection with administration of its Human Resources programs and functions. These programs and functions include, but are not limited to: job applications and hiring programs, compensation and benefit programs, performance appraisals, training, access to Fresh Ideas, Inc. facilities and computer networks, employee profiles, internal intranet employee directories, Human Resource recordkeeping, Affirmative Action data, and other employment related purposes. It is the policy of Fresh Ideas, Inc. to keep all past and present employee information private from disclosure to third parties. There are certain business related exceptions and they are:
1.To comply with county, state or federal agency requests;
2.Inquiries from third parties with a signed authorization from the employee to release the information, except in situations where limited verbal verifications are acceptable (see below);
3.Third parties with which Fresh Ideas, Inc. has contractual agreements to assist in administration of company sponsored benefits. Verifications of Employment Prospective employers, state agencies, financial institutions, and residential property managers routinely contact Fresh Ideas, Inc. requesting information on a former or current employee's work history and salary. All such requests of this type shall be referred to and completed on a confidential basis by the Human Resources Department or Payroll Department. For written verification of employment requests, information will be provided on the form only when it is accompanied by an employee's signed authorization to release information. The form will be returned directly to the requesting party and filed as part of the Human Resources or Payroll Department's confidential records.

Collection and Use of Customer Information

Fresh Ideas, Inc. will not collect customer Personal Information, unless the customer contacts Fresh Ideas, Inc. directly. Failure to provide necessary information may prevent Fresh Ideas, Inc. from fully addressing any customer concerns. If you are a participant in the online web site, we ask for contact information, name, shipping address, phone number, and e-mail address. In the future, we may use this information to contact you regarding products or promotions, as well as other products and services, which may be of interest to you. At any time you may "opt out" of future contacts by unsubscribing from our database or contacting the Privacy Officer.

Sharing of Personal Information

We may share Personal Information with our service providers, consultants and affiliates for our internal business purposes. Except as described in this Privacy Policy, Fresh Ideas, Inc. will not share Personal Information with a third party, unless a customer requests, consents to such disclosure, or disclosure is required or authorized by law. Fresh Ideas, Inc. reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so. Fresh Ideas, Inc. also reserves the right to disclose and/or transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, or financing of all or any portion of Fresh Ideas, Inc. or of any of the business or assets or shares of Fresh Ideas Inc. or a division thereof.

Disclosure, Storage, Retention and Accuracy of Personal Information

Except as described in this Privacy Policy, Fresh Ideas, Inc. will not disclose Personal Information to a third party, unless such disclosure is requested, there is consent to such disclosure, or disclosure is required by law. Fresh Ideas, Inc. insures that Personal Information is safeguarded against loss, access, use, modification, disclosure, or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your Personal Information. Fresh Ideas, Inc. will retain your Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws consent to such purpose(s) remains valid after termination of our relationship with you. We take all reasonable steps to insure that your Personal Information is accurate, up-to-date, complete, relevant and not misleading.

Domestic Residential Delivery

Residential delivery within the Continental USA will require someone to be home to sign for your package upon delivery.

All delivery carriers consider a home office to be defined as a residence rather than a business address.

A minimum $20.00 residential delivery will be applied. No part of your order is guaranteed or refundable if you request your order to be delivered to an address other than your Subway store location or which any delivery courier considers to be residential.

In the event that an unopened order is redirected and/or returned, non-refundable shipping and handling fees and a 20% restocking fee will be applied. Any additional fees incurred may be non-refundable to the customer.

Orders which have been opened, damaged, or tampered with are non-returnable or refundable.

Order Cancellation

Your order can only be cancelled if it has not yet left the warehouse. In the event your order is cancelled once it has been processed, a non-refundable 20% restocking fee will be applied. We do not accept returns once they have been delivered.

Special Orders

We are happy to make a custom-size order for you. Please keep in mind this is considered a special order which may require additional time, materials, and cost. Payment in full is due prior to beginning your order. Once your special order has been processed no part of it is refundable.

Other fees

We rely on the customer to provide us with clear and complete shipping information.  The customer may incur additional, non-refundable fees in the event the courier need to make necessary changes to the address, make multiple delivery attempts, or return the package.

A fuel surcharge will be applied to each package.​​

International Orders

International orders must be delivered to your Subway store address registered with Subway World Headquarters. Fresh Ideas, Inc. will request the shipping company to deliver your order to the address provided to us. The carrier be unable to deliver your order for any reason the carrier will be given authorization to make additional delivery attempts at the cost of the buyer or to return the order to sender. Additional fees will be applied to the buyer. International orders are paid for by a valid credit card issued to owner of the order. We will be happy to figure your International shipping fee if you provide your complete delivery information of your Subway store location. The shipping quote is an approximate figure in US $, subject to change without notice. Shipping fees do not include duties and taxes. Fresh Ideas Inc. does not convert currencies.

Once your order has been processed all shipping and handling fees are non-refundable.

Your order can only be cancelled if it has not left the warehouse. In the event your order is cancelled once it has been processed, a non-refundable 20% restocking fee will be applied.

We do not accept returns once they have been delivered or once they have reached the Customs Department.

All fees incurred for shipping, return, and/or recovery will be paid by the customer. These fees are non-refundable.

Contact Information

You may contact the Privacy Officer to access, correct or delete your Personal Information. If necessary, the Privacy Officer will contact another employee, contractor, shipper, or other necessary to assist in completing your requested task. If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by telephone at: (304)-363-5742 or 1-800-391-4733;  by email at:; or by mail at Fresh Ideas, Inc., 1090 Westview Drive, Fairmont, West Virginia, 26554, USA. We will address your concern and attempt to resolve any problem.

Links to Non-Fresh Ideas, Inc. Web Sites and Third Parties

Please note that Fresh Ideas, Inc. web sites may contain links to other web sites for your convenience and information. Fresh Ideas, Inc. does not control those sites or their privacy practices, which may differ from Fresh Ideas, Inc. Privacy Policy cannot and does not apply to external Web areas. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by the Fresh Ideas, Inc. Privacy Policy. We encourage you to review the Privacy Policy of any company or website before submitting your Personal Information. Some third parties may choose to share their personal data with Fresh Ideas, Inc.; that sharing is governed by that third party company's privacy policy.

Safe Harbor Compliance

Fresh Ideas, Inc. complies with the US-EU Safe Harbor Framework and the US-Swill Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from the European Union member countries and Switzerland.  We have certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view our certification, please visit .

Residents of the European Union

If you are a resident of a Member state of the European Union or Switzerland and have any complaints, please first address these issues to the Privacy Officer.  Fresh Ideas, Inc., is located in the United States, as are the servers that make our websites available.  All matters relating to privacy issues and websites are governed by the laws of the United States and the State of West Virginia.  If the Privacy Officer does not satisfactorily address a c0mplaint within thirty (30) days, and dispute, controversy, or claim shall be settled by an arbitration administered by an arbitration agency, the American Arbitration Association ("AAA" pursuant to the rules and procedures of the IDCR/AAA Safe Harbor Program ( Judgement rendered by the arbitrator may be entered in any court having jurisdiction.

You may also submit complaints to the Federal Trade Commission (FTC) at: :  The FTC cannot resolve individual complaints, but it can provide information about what next steps to take.  Your complaint may help the FTC and its law enforcement partners detect patterns of fraud and abuse, which may lead to investigations and eliminate unfair business practices.​​

The Federal Trade Commission may be contacted at the following address:

Federal Trade Commission
Attn: Consumer Response Center
600 Pennsylvania Avenue NW
Washington, DC 20580

Effective Date and Changes to this Privacy Policy

This Privacy Policy was updated on August 7, 2015 and may be amended at any time, without prior notification.

Effective July 1, 2011 all orders are subject to fuel surcharges
We do not accept returns once they have been delivered.

All customers agree to the Terms and Conditions of sale.
Terms and Conditions of Sale